Wood County is an Equal Opportunity Employer (M/F/D/V).

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PC Technician
Location:County Courthse WR
FT/PT:Full-time 40 hrs/week - WRS Eligible
Deadline to apply:10/01/2017
Hiring Range:$20.15/hr - $23.03/hr
Job Responsibilities:

Purpose of Position

The purpose of this position is to provide computer installation, troubleshooting, repair and record maintenance support for Wood County computer users.  

Essential Duties and Responsibilities

The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned. 

  • Serve as primary point of contact for the IT department for both internal and external inquires. Answer all incoming helpdesk telephone calls, and performs administrative tasks for the IT Department. 
  • Provide help desk support for entire organization.
  • Troubleshoot personal computer (PC) hardware and software problems.
  • Install and maintain hardware and software products in personal computers.
  • Maintain records in network management systems such as Active Directory.
  • Install and maintain accurate inventory of software and computer equipment for entire organization. 
  • Provide technical assistance to all departments in the procurement, installation, and operation of computer equipment suitable for their needs.
  • Restore and backs-up computer files. 
  • Organize, schedule, prioritize and perform work and complete assignments accurately and within deadlines with a minimum of supervision.  
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. 
  • Travel is required between job sites, attending conferences, and training. 

Additional Tasks and Responsibilities 

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. 

  • Organize equipment storage areas. Recycle equipment as needed. 
  • Installs and terminate network cables. 
  • Answer pager and provides assistance as needed. 
  • Produce reports for helpdesk activity and efficiency. 
  • Train PC users in software and operating systems use. 
  • Document resolutions for future reference.

Physical and Mental Abilities Required to Perform Essential Job Functions

Language Ability and Interpersonal Communication

Ability to analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards.  Ability to compare, count, differentiate, measure, assemble, copy and record and transcribe data and information.  Ability to classify, compute and tabulate data.

Ability to advise and provide interpretation to others how to apply policies, procedures and standards to specific situations.

Ability to utilize a variety of advisory and design data and information such as computer software operating manuals, computer languages, accounting methods, billing invoices, catalogs, purchase orders, electrical diagrams, flow charts and user guides.

Ability to communicate orally and in writing with county computer users and suppliers.

Ability to establish effective working relationship with department co-workers, other County employees, management, and the public.

Mathematical Ability

Ability to calculate percentages, fractions, decimals, volumes, ratios, present values and spatial relationships.  Ability to interpret basic descriptive statistical reports.

Judgment and Situational Reasoning Ability

Ability to use functional reasoning and apply rational judgment in performing diversified work activities.

Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable criteria.

Physical Requirements

Ability to operate equipment and machinery requiring complex and rapid adjustments, such as computer terminals, printers, volt-ohm meter, side cutters, needle nose pliers, telephone and calculator.

Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use.

Ability to recognize and identify similarities or differences between characteristics of colors, shapes, sounds, tastes, odors and textures associated with job-related objects, materials and tasks.  Ability to sustain prolonged visual concentration.

Ability to exert moderate but not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing and pulling.

Environmental Adaptability

Ability to work under generally safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use may cause discomfort and poses a limited risk of injury.

Job Qualifications:
Minimum Training and Experience Required to Perform Essential Job Functions

Associate degree in Computer Science or related field preferred; or two (2) years PC hardware/software experience required, preferred proficiency with Windows, software and hardware installation, computer utilities, printer repair; or any combination of education and experience that provides equivalent knowledge, skills and abilities. Comprehensive knowledge of Troubleshooting techniques. This position may require travel to and from off-campus sites. Individual may use personal vehicle or other means of reliable transportation. Must be able to pass a background investigation for law enforcement purposes.