Purpose of Position
The Network Analyst will assist in the design, building and implementation of telephony, network, and server systems throughout the county, while assisting and mentoring technicians with more advanced troubleshooting.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Assists with the design, implementation, maintenance, and support of County network, including Local Area Network (LAN) systems, Wireless Local Area Network (WLAN) systems, Wide Area Network (WAN) systems, Voice Over IP (VOIP), and related operating systems, and infrastructure.
-Install and maintain switching, routing, and security equipment throughout County and Municipal facilities to ensure 24/7 operations.
-Provides technical support, consultation, and recommendations.
-Responds to critical systems emergencies and troubleshoots network outages.
-Assist in the design and implementation of Wood County Security strategies.
-Analyzes and makes recommendations for appropriate hardware and software upgrades and provides cost/benefit analysis of alternative configurations.
Assist in the design, implementation, maintenance and support of County Microsoft Active Directory Domain infrastructure and servers in a mixed environment comprised of virtual and physical servers utilizing SAN connections.
-Applying patches to OS and applications on servers.
-Deploys and upgrades servers to meet the needs as set forth by Programmer Analysts, vendor/technical specs, and templates.
-Maintains and troubleshoots existing Exchange DAG environment dispersed between multiple locations for County email.
-Monitors and maintains current backup systems as well as assists in planning and monitoring of disaster recovery strategies.
-Monitor and analyze network and VOIP traffic, along with server services with the assistance of tools like PRTG and SolarWinds.
-Effectively monitor and utilize antivirus software to protect County endpoints.
-Establishes good working relationships and effectively communicates within the IT department as well as other County staff, elected officials, vendors and technical peers from other agencies.
-Locates and resolves complex PC/LAN hardware and software issues using available tools and site visits.
-Effectively diagnose and resolve complex tier 2 and 3 communication, PC hardware and software issues using telephone, remote tools, and site visits.
-Mentor and assist technicians, interns, and application support to further develop their skills and knowledge.
-Attends training, technical conferences, and seminars and reviews publications to keep current regarding new network, software, hardware and security products and procedures.
-Assists with imaging, installation, and replacement of end user equipment such as PCs, phones, and copiers/printers.
Additional Tasks and Responsibilities
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
-Respond to after hours support calls.
-Serve as the County’s Backup Social Media Coordinator.
-Assist in maintaining accurate inventory records of County hardware and software.
-Provide project management for network and server related projects. Including timely updates, comprehensive status reports, and excellent communication to all stakeholders.