Wood County is an Equal Opportunity Employer (M/F/D/V).

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Veterans Representative 5
Location:County Courthse WR
FT/PT:Full-time 38.75hrs/week - WRS Eligible
Deadline to apply:07/25/2017
Hiring Range:$16.43/hr - $18.78/hr
Job Responsibilities:
1. Provide all claims representation services to individuals in claims for a wide array of state and federal benefits.
2. Advise individuals of their legal rights and responsibilities under federal and state veterans laws.
3. Interview individuals regarding claimed services and to determine other unarticulated needs which could be met using state of federal veterans programs.
4. Gather evidence in support of claims for various disability programs, pension programs, education programs, home loan programs, various medical and vocational rehabilitation programs, insurance programs, survivor benefits, burial benefits and health care benefits under the authority of the United States Department of Veterans Affairs (USVA); and home and consumer loans, business loans, education grants, subsistence grants, and the Wisconsin Veterans Home, under the authority of the Wisconsin Department of Veterans Affairs (WDVA)..
5. Advise on the procedures for obtaining benefits by explaining regulations, policies, determinations and forms processing procedures of the U.S. Department of Veterans Affairs, the Wisconsin Department of Veterans Affairs, and the Wood County Veterans Service Office.
6. Advise and assist individuals in preparing state and federal forms and other legal documents required to obtain benefits and to fulfill obligations.
7. Analyze applications for benefits and entitlement using knowledge of the rules and regulations to determine qualifications for benefits and entitlements or liability for obligations, and for completeness and correctness.
8. Maintain files for claimants’ records and other records alphabetically, subjectively and chronologically.
9. Investigate errors or delays in processing procedures for benefits, to correct or expedite claims process.
10. Coordinate claims with federal, state, county, and private sector agencies, to facilitate claims processing and to insure that claimant’s financial, social and psychological interests are best served.
11. Originate and close first and second mortgages, and economic assistance loans, and disburse checks to borrowers and secure signatures of receipt of checks.
12. Performs receptionist duties as necessary.
13. Responsible to know and practice the Safety policies of the County.  Perform all job tasks in a safe and prescribed manner.


1. Acquire public documents, vital records, military records; medical, social, psychological and financial information, etc., from claimant’s employers, credit unions, banks, insurance companies, commercial vendors, creditors, co-signers; and from the Register of Deeds, Treasurer's offices, bureaus of vital statistics, etc., which are required to fulfill claimant obligations. 
2. Other duties as may be assigned by the VSO.
Job Qualifications:

*High school graduate, with minimum of two years post-secondary education desired, or its equivalent in work experience in a business, behavioral science area, or a related area and two years of interviewing or paraprofessional customer service experience.
*Basic every day living skills are needed, as is the ability to understand and follow complex oral and written directions, and effectively communicate.  Reading and writing is needed for interpreting and explaining laws, regulations, and to write concise, logical claims requests.
*Expertise in basic mathematics is needed to calculate financial needs, debt servicing, etc.  
*Demonstrated competency in general office practices and procedures.  
*Typing skills of 30 w.p.m.  
*Basic awareness of community and other private and public resources.  
*Demonstrated ability to function under stressful situations such as those involving claimant death, disability, financial or other type of personal loss.  
*Demonstrated ability to use word processing, database, automated forms processing and Internet web browsers, e-mail, and other applications as required.