Wood County is an Equal Opportunity Employer (M/F/D/V).

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Receptionist/Secretary
Location:River Block Building - WR
FT/PT:Full-time 38.75hrs/week - WRS Eligible
Deadline to apply:06/24/2018
Hiring Range:$13.58/hr to $15.51/hr
  
Job Responsibilities:
GENERAL FUNCTION
Perform receptionist and clerical duties for the Wood County Transportation Program, Economic Support, Energy Assistance, Child Care and Food Share Employment and Training programs.  Provide administrative support to the Division of Community Resources.

SUPERVISES
No supervisory responsibility.

RESPONSIBILITIES

A. ESSENTIAL FUNCTIONS

1. Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  Answer general questions about services offered by Wood County Human Services.  Manage difficult customer situations, responding promptly to customer needs.

2. Answer telephone, provide information to callers, direct phone calls and take and relay messages 

3. Handle ride requests from callers for the Volunteer Driver program, Wood County bus system and the Disabled American Veterans van.

4. Maintain safe and clean reception area presenting the department in a positive and professional manner. 

5. Create and print fax cover sheets, memos, correspondence, reports, and other documents.  Perform other clerical duties such as filing, photocopying, collating and scanning.

6. Receive, sort, route internal and external mail.

7. Order, receive and maintain office supplies.

8. Solicit customer feedback to improve service; respond to requests for service and assistance, meet commitments in a timely manner.

9. Complete monthly reports for Volunteer Driver mileage reimbursement.

10. Responsible to know and practice the Safety policies of the County.  Perform all job tasks in a safe and prescribed manner.

B. OTHER JOB DUTIES

1. Assist in preparing Bus Drivers’ daily schedules.

2. Monitor the Wood County Transportation radio and communicate with Drivers when necessary.

3. Any other duties as may be assigned.
 
Job Qualifications:
EXPERIENCE, TRAINING, QUALIFICATIONS
High School diploma as well as an Associate Degree in Administrative Assistant or a Human Services related field.  A strong background in customer service is essential.  Typing skills of 45 w.p.m. required.  Ability to accurately operate a computer and software (such as Excel and Word, required) and other equipment as specified, and to learn any upgrades and changes which may occur.  Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions.  Reading, writing, adding, and subtracting skills are needed.  

Basic office equipment used:  copy machine, personal computer and printing equipment, FAX machine, calculator, and telephone.