Wood County is an Equal Opportunity Employer (M/F/D/V).

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Assistant County Veterans Service Officer
Location:WC Annex NW MSFLD
FT/PT:Full-time 38.75hrs/week - WRS Eligible
Deadline to apply:07/08/2018
Hiring Range:$22.49/hr to $25.70/hr
Job Responsibilities:
This position provides claims representation services to military veterans and their dependents regarding their rights and responsibilities under state and federal veterans’ laws, to include, advocacy, interviewing, advising and claims processing. 





1. Provide claims representation services to individuals in claims for a wide array of state and federal benefits.  Upon gaining accreditation from the United States Department of Veterans Affairs, is directly responsible for representing the interests of veterans with respect to state and federal veterans’ benefits claims. 
2. Advise individuals of their legal rights and responsibilities under federal and state veterans’ laws.
3. Interview individuals regarding claimed services and to determine other unarticulated needs which could be met using state or federal veterans programs.
4. Gather evidence in support of claims for all state and federal veterans programs.
5. Advise on the procedures for obtaining benefits by explaining regulations, policies, determinations and forms processing procedures of the United States Department of Veterans Affairs, the Wisconsin Department of Veterans Affairs and the Wood County Veterans Service Office.
6. Advise and assist individuals in preparing state and federal forms and other legal documents required to obtain benefits and to fulfill obligations.
7. Analyze applications for benefits and entitlement using knowledge of the rules and regulations to determine qualifications for benefits and entitlements or liability for obligations, and for completeness and correctness.
8. Maintain paper and electronic files for claimant’s records and other records alphabetically, subjectively and chronologically.
9. Investigate errors or delays in processing procedures for benefits, to correct or expedite claims process.
10. Coordinate claims with federal, state, county, and private sector agencies, to facilitate claims processing and to insure that claimant’s financial, social and psychological interests are best served.
11. Originate and close first and second mortgages, and personal loans, and disburse checks to borrowers and secure signatures of receipt of checks.
12. Responsible for the timely opening, closing and security of the Marshfield Veterans Service office.
13. Responsible to know and practice the Safety policies of the County.  Perform all job tasks in a safe and prescribed manner.


1. Acquire public documents, vital records, military records; medical, social, psychological and financial information, etc., from claimants’ employers, credit unions, banks, insurance companies, commercial vendors, creditors, co-signers; and from the Register of Deeds, Treasurer's offices, bureaus of vital statistics, etc., which are required to fulfill claimants’ obligations.
2. Performs receptionist duties as necessary.
3. Represent the department at Marshfield community veterans’ organizations, as may be assigned by the VSO.
4. Other duties as may be assigned by the VSO.
Job Qualifications:
High School graduate or equivalent, with a minimum of two years post-secondary education in business, behavioral science, legal, or related field; or an equivalent amount of work experience that demonstrates a proficiency in explaining complex information, and in eliciting financial, social, medical and other sensitive personal information.
Must be a military Veteran, as defined by Chapter 45.01(12), Wis. Stats.
Must demonstrate the ability to self-motivate and work with minimal direct supervision.
Interviewing skills are essential for determining the outcome of monetary issues as well as eliciting sensitive personal information, as is an ability to follow strict rules of confidentiality.
Demonstrated ability to operate a personal computer and computer software (Word, Excel) automated forms processing and Internet web browsers, e-mail, and other applications as required.
Must be able to add, subtract, divide and calculate percentages to calculate financial needs, debt servicing, etc.
Basic everyday living skills are needed, as is the ability to understand and follow complex oral and written directions and effectively communicate applicable state statutes and the United States Code of Federal Regulations.
Reading and writing is needed for interpreting and explaining laws, regulations, and to write concise, logical claims requests.
Demonstrated competency in general office practices and procedures. 
Demonstrated ability to function under stressful situations such as those involving claimant death, disability, financial or other type of personal loss. 
Must have access to transportation to travel at various times.
Typing skills of 30 w.p.m. preferred.
Basic awareness of community and other private and public resources.
Must achieve and maintain accreditation as an accredited representative, by the U.S. Department of Veterans Affairs, within 18 months from date of hire. 
Must be able to successfully complete the federal background investigation and receive a Personal Identity Verification (PIV) Card in accordance with the U.S Department of Homeland Security.
Must annually achieve 16 hours of continuing education units to maintain U.S. Department of Veterans Affairs accreditation (this requires travel away from home).